The most useful call center layouts and workspace designs are the ones that aid productivity while conserving space. Consider the tasks your employees need to accomplish and the equipment they need to use to choose a layout that fits your company. Maximize your investment by purchasing call center cubicles from a company that also offers space-planning services.

Cubicle sizes

1. Cubicle Layouts

Row Layout: 

Lining up cubicles in rows is a traditional layout for call centers. The layout is appealing to businesses because it doesn’t require extensive planning, so it can be assembled quickly. Square or rectangular cubicles arranged in rows usually have high dividing walls to give users some privacy. The high dividers also deflect noise to prevent distractions caused by other workers’ phone conversations and give employees a sense of privacy.

Quad Layout

Some call centers have quad tables, which are separate tables divided into four workspaces. The tables are arranged so that two workers can sit next to each other and directly across from two others. The dividers separating the workspaces are low so that employees can converse and collaborate on projects. Low dividers create a more open feel in call centers than high dividers do. However, you may see productivity drop if quad-table arrangements and low dividers tempt workers to spend more time talking to each other than making calls

2. Traffic Flow

Traffic flow also affects a call center’s design. For example, center aisles need to be wide enough to accommodate significant traffic as employees pass through to go to restrooms, break rooms and exits. Aisles generally need to be at least 36 inches wide, but check local fire codes for required aisle widths in your area.

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