Outfitting a waiting room is easier said than done. Whether it’s a small reception area or a huge lobby, you’ll need to cater to your guests’ needs as well as the needs of your front desk staff. Here’s what you should consider before selecting your new waiting room furniture.

Reception Desks

The receptionist desk is the centerpiece of the waiting room. As such, selecting a desk that will make a positive first impression on your guests and employees is important. The right reception desk should be beautiful, functional, and durable enough to last you several years. Not only do you want to make a positive impression on guests, but you also want to make sure your receptionists have the space and tools they’ll need to work effectively, including a large enough work surface space and plenty of storage. For a full look into how to select the right centerpiece for your waiting room, read our complete guide to reception desks.

Reception Seating

Keep the seating in your waiting room comfortable and mix it up. Offer guests chairs that they won’t mind sitting in for several minutes at a time or longer, depending on your typical waiting room flow.

In addition to the support of the chair seats and backs, you’ll want to offer a mix of different seating types for added comfort. You should provide guest chairs with and without arms, some bariatric seating, and potentially sofas, benches, and hip chairs if your typical guest requires it. Learn everything you need to know about adding seating to your reception area by reading our complete guide to waiting room seating.


Though it may not be as obviously functional as desks and chairs, décor plays a huge role in the overall look and feel of your waiting area, and it can impact how your guests perceive your business overall. By incorporating the right wall décor, area rugs, plants, and light fixtures into your space, you can make your waiting area feel more like home, which guests will certainly appreciate. Get a glimpse into how to decorate your reception area by reading our complete guide to office décor.


While décor makes the waiting room more aesthetically pleasing, accessories assist in the overall flow of the space. Adding waste receptacles, floor mats, signs, coat racks, and crowd control tools will make your lobby easier for visitors to navigate and for front desk staff to manage.

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